Shipping Policy

Last updated: June 2026

Thank you for shopping with dragonUGC. Below you will find all the information you need about our shipping process.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been dispatched.

2. Shipping Times

Once dispatched, orders are typically delivered within 3–5 business days. Please note that delivery times are estimates and may vary due to carrier delays, high demand periods, or circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Delivery Area

We currently ship within the United Kingdom. If you are located outside the UK and wish to place an order, please contact us to discuss options.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available) so you can monitor the progress of your delivery.

6. Delays and Lost Parcels

If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier. We are not responsible for delays caused by the carrier, customs, or events outside our control, but we will do our best to resolve any issues promptly.

7. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. dragonUGC is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will try to amend it before dispatch.

8. Contact Us

If you have any questions about your shipment, please contact us:
dragonUGC
Dallas Road, Lancaster, LA1 1TP, United Kingdom
Phone: +447481794304